If you have received your Barney Bed and have not opened the vacuum seal, you will be eligible for a return or an exchange of size. Returns must be requested within 14 days of the purchase date. Barney Beds must be unopened for a return or a refund. Covers and linings must be unused to be eligible for a return. If you satisfy these conditions and wish to return your item/s, please contact our friendly team on our live chat or online@barneybed.com for return details. Shipping back to the Barney Bed warehouse will be at the customer’s expense.
Once your return is received we will send you an email to notify you that we have received your returned item. Upon inspection, if the item is in unused condition we will process your refund to your original method of payment.
If you have received an item with a manufacturing defect please get in touch with us online@barneybed.com as soon as possible with photos of the defect and we will inform you on how to proceed.
Please allow 10 business days for your refund to show up on your statement. If you haven’t received your approved refund after 10 business days of us notifying you of the return item receipt, please contact us at on our live chat or online@barneybed.com
